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Q: What is Gabianno Los Angeles Return Policy?

A: Gabbiano Los Angeles accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 14 days from the day  a package is delivered by courier to customer.  All sale merchandise is exchangeable only.  All sales are final on undergarments, sunglasses, goggles, watches, jewelry. Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes.

Q: How long does an item take to Ship after order is Placed?

  1. We usually ship out orders 3-4 days after order is placed online, unless customer specifies express shipping.


Q: How can I return or exchange merchandise ordered ?

  1. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:
  1. Express Exchange
    Need it in a hurry? Simply call this number: Order your replacement merchandise. In-stock merchandise will be shipped within approximately 48-72 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund for returned merchandise as soon as we receive it in the same condition it was sent out.
  2. Return or Exchange By Mail
    Complete the Return/Exchange by emailing us
  3. International Returns                                                                                      Unfortunately at the current moment we do not accept international returns or exchanges, we are also not held accountable for the Duty and tax charges required at Customs.

Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.

Refunds and exchanges are processed when item(s) are received. Gabbiano Los Angeles will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.


Q: What if I need to make a return, but I've lost my original receipt?

A: If you no longer have a copy of your original receipt, an exchange may be made for merchandise of equal or lesser value. If you have further questions or require additional assistance, please email our Online Customer Service department at 


Q: How do I return an item I received as a gift?

A: To return an item you received as a gift, simply email us. Gift items with a receipt can be exchanged or returned for a Denim Exchange Store Credit.

What happens when my item is backordered?

Items that aren't available to ship when an order is placed are on backorder and will ship at a later date. We'll provide you with an approximate ship date when you add the item to your bag and when you check out. Backorder ship dates are approximate, and we'll email you if the date changes. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.

Billing & Charges

What is a Credit Card Authorization?

Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.


When will my credit card be charged?

Your credit card will be charged for the cost of each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items that are shipped at different times.

Can I cancel an order?

We are usually unable to change or cancel an order after you've placed it.

Your credit card will not be charged if we are unable to fulfill and/or cancel your order for any reason. If we have to cancel your order, we’ll notify you as soon as possible.


How much will it cost to ship my order?

We offer four types of shipping, which vary in cost.

Can I return or exchange my purchase if I don't like it?

Yes. For information, see our Returns and Exchanges Policy. Copy And paste the link provided on the page and follow the instructions. 

What do I do if I didn't receive a shipment?

If you're missing items or shipments, contact us within 30 days of ship date.

How do I return items by mail? (U.S.)

No returns are accepted unless its for an even exchange or store credit. 

How do I use a promotion code?

  • Promotion Code: You may qualify for a promotion that is associated with a specific code. Promotion codes can be found on the promotion or product details page. To retrieve your gift, enter the code in the promotion code field in the payment section during the Checkout process. Promotion codes are not case sensitive.
  • Automatic: Many promotions do not require a promotion code and will automatically be added to your order during the Checkout process. You can see that the promotion has been added at the bottom of the Checkout page.

Are there any restrictions for promotions?

Promotions may be limited to purchases from participating brands, a specified group of items or a minimum order price. All promotions are available for a limited time during indicated dates, and only while supply lasts. Promotional offers do not apply to international orders.